1. Introduction

BFG Retreats ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act.

2. Information We Collect

To process your booking or respond to enquiries via our website, we may collect the following information:

Name, email address, telephone number, and residential address.

Booking details, including arrival/departure dates and the names of other guests in your party.

Payment transaction details (note: full card payment details are securely processed by our third-party payment gateways and are not stored on our systems).

3. How and Why We Use Your Data

We process your personal data under the following legal bases:

Contractual Necessity: To manage your booking, process payments, communicate check-in details, and provide your holiday accommodation.

Legal Obligation: To comply with tax, accounting, and local authority reporting regulations.

Legitimate Interests: To improve our website, ask for property feedback, and maintain the security of our accommodation.

4. Data Sharing

We do not sell your personal data. We only share your data with trusted third parties necessary to fulfill your stay, including:

Our booking management platform (Smoobu).

Secure payment processors.

Professional cleaning or maintenance staff (only when essential for coordinating your stay).

5. Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Typically, booking records are held for 6 years following the completion of your stay for UK tax purposes.

6. Your Rights

Under the UK GDPR, you have the right to request access to the personal data we hold about you, request corrections to inaccurate data, object to processing, or request the deletion of your data (where legal retention obligations do not apply).

7. Contact Us

For any questions regarding this Privacy Policy or your data, please contact us at benjaminfgaskin@gmail.com.